WhatsApp does not open
Make sure WhatsApp or WhatsApp Business is installed and updated. If the app cannot open, Pingly may use the wa.me web fallback.
Support
Troubleshooting for faster messaging.
Most Pingly issues are related to WhatsApp availability, country code formatting, or device settings. Start here.
Number formatting looks wrong
Choose the correct country code and enter the local number without leading zeros when possible.
Templates are missing
Custom templates are stored locally. Clearing app data or reinstalling the app can remove them.
Recent history is empty
Recent numbers appear after a successful launch attempt and are stored only on your device.
Ads or rewards are not ready
Ad availability depends on network, platform, and Google Mobile Ads delivery. Try again later.
Contact support
Email droidxtechno@gmail.com with your device, app version, and steps to reproduce the issue.
Common questions
Support FAQ
Can Pingly recover deleted templates?
No. Templates are local to the device and cannot be recovered after app data is cleared.
Can Pingly read my WhatsApp messages?
No. Pingly only opens WhatsApp with a prepared number and text.
Why does the web fallback open?
The fallback is used when the installed app URL cannot be launched by the device.